Support

Sharing Photos Safely

What should I do if someone is asking me to share a nude or sexual photo or video of myself on CeedPage?

 

Sharing nude or sexual photos/videos is a violation of CeedPage’s Community Guidelines, so the simplest answer you can give someone is, “No. It’s not allowed on CeedPage.” But beyond CeedPage, it’s important to think about how it would impact you if nude or sexual photos/videos of yourself got out of your control. This can happen the instant someone shares a photo or video. Sometimes people make mistakes, play stupid jokes, or act in anger and share things they shouldn’t.

If you’re under the age of 18, it’s especially important for you to know that sharing nude or sexually explicit images of minors—on the web, on mobile phones, by mail or any other way—is illegal in most countries and could have serious legal and life-changing consequences for both the creator of the images and anyone who requests them.

The safest thing you can do is never share nude photos/videos—or anything else you wouldn’t want other people seeing—to anyone, even if you feel very close to the person asking for them. If someone you care about asks you to share a nude photo/video or leave CeedPage for a private web chat and you don’t want to, tell the person that it makes you feel uncomfortable. If this person really cares about you, he or she will understand. If anyone tries to threaten or intimidate you into sharing photos/video, just refuse. If it continues, tell someone you trust or contact the police.

Also remember that CeedPage is a place to share your life with your followers through photos and video. When you allow someone to follow you, they may see personal information you've shared on CeedPage (like your personal website URL or who follows you). The best way to stay safe is to only accept followers that you know well outside of CeedPage.

What should I do if someone is threatening to share things I want to keep private (ex: photos or videos)?

 

If someone is threatening to share things you intended to be private and asking you to send them money or anything else, you have options:

·         Contact local law enforcement and report this to them.

·         Report this person to us.

·         Block this person. Depending on your privacy settings, people on CeedPage can see a list of your followers and who you follow. Once you block someone, they no longer have access to your profile.

The safest thing you can do is never share something you wouldn’t want other people seeing, even if you feel like you trust the person asking you to share.

If you're under 18

If you're under 18, we recommend talking with a parent or other adult you trust to help you think through what to do. We offer some tips for parents on safety and security on CeedPage. Here are other resources for you to consider:

·         Contact a crisis hotline or chat service. These can be found all over the US and in many other countries. This is a good option if you want to remain anonymous while deciding what to do. Crisis lines can also often refer you to a victim advocate or other legal adviser near you. In the US, you can search for one by zip code at http://suicidepreventionlifeline.org/CrisisCenters/Locator.aspx or visit www.crisischat.org/.

·         Talk with a victim advocate or social worker in your town or city. In the US, there are victim advocates in county offices, police stations, domestic violence prevention centers, rape crisis centers, sheriff's offices and offices of state attorneys general. Victim advocates can help you gather evidence, figure out how to keep you safe and get a civil protection or anti-stalking order against the person threatening you. If you're in the US, call the National Organization for Victim Assistance at 1-800-TRY-NOVA/800-879-6682 or go to www.trynova.org/.

·         Contact a legal aid society or organization near you for free advice.

·         Ask a lawyer or other counselor for advice.

·         Talk to a school counselor or administrator.

 

Learn How to Address Abuse

If you've navigated to this page, it's likely that you've had a negative experience on CeedPage. We understand that it can be frustrating when online interactions become difficult. Abusive behavior can take many forms, like having an argument with someone else on CeedPage or coming across posts that you find offensive.

The resources on this page should help you successfully approach the conflicts you may experience on CeedPage, and we hope they'll provide helpful solutions.

What you can do

Understand CeedPage

CeedPage is a fast, beautiful and fun way to share your life with friends through a series of photos and videos. Visit our Press page to learn more.

Consider the context

When you see an upsetting post, caption or comment on CeedPage, consider the larger conversation it may be connected to. Step back and determine the context of the post. Many people use CeedPage in ways that are specific only to our service, which can create some confusion when something is taken out of context. Have you checked hashtags associated with the post? It's possible that the post is part of a trend or may be referring to something that's not obvious. Review all information related to the post or the full profile of the person who shared the post to understand the whole story.

Think before you comment

When you find yourself in a dispute, stop and think about the effect your next post might have. In these moments, ask yourself, “Is this worth it?” or “What do I gain if I continue to engage in this conflict?” While it's easier said than done, acknowledging harassment by engaging in harassment yourself can reinforce bad behavior and may encourage the other person to continue their aggressive behavior.

Block and ignore

When you receive unwanted communication from another person, it's recommended that you block that person and end any communication. Specifically, this will prevent that person from following you or searching for your profile. Abusive people often lose interest once they realize that you will not respond or that they can no longer interact with you.

When a dispute or abuse has gone too far

While it's tempting to respond back to messages in anger, focusing on calm discussion or refusing to argue is a better response. However, there are some situations where more action may be necessary. The rest of the tips in this section offer some suggestions for where to go to get help.

Reach out to the people you trust

When dealing with negative or hurtful interactions, it can help to turn to family and friends for support and advice. Often, talking it out with your relatives or a close friend may help you figure out how you want to handle the situation or let you express your feelings so you can move on. However, we also recognize that options may be limited. If you don’t have someone to talk to about what is happening online, there are many online resources that can help:

·         Stop Bullying

·         National Crime Prevention Center on Cyberbullying

·         Cyberbullying Research Center

·         Connect Safely

Report a violation

Be sure to read through CeedPage's Community Guidelines and Terms.

After reviewing our guidelines, if you believe an account isn't following one or many of these, you should report abuse with our in-app reporting. This is the fastest way to get abusive posts or profiles reviewed.

If you're experiencing repeat or extensive abuse, if a hate account has been created using your likeness, or abuse persists after taking preventative measures, you can report the account to CeedPage directly for review. Please provide all necessary information in your report; this will help your issue be resolved as quickly as possible.

CeedPage only removes accounts and posts that aren't following our Guidelines and Terms. It's important to remember that CeedPage doesn't mediate disputes between people who use our service.

Contact local law enforcement or legal representation

We'll investigate every report we receive. However, when an argument appears to have gone beyond the point of a personal conflict and may have turned into a credible threat, whether it be online or offline, you should contact your local authorities. They are in the best position to assess the threat and intervene or help as necessary.

If contacted by law enforcement directly, we can work with them and provide the necessary information for their investigation of your issue. You can point local law enforcement to our Information for Law Enforcement.

If you feel that your online dispute is legal in nature, please seek advice from a lawyer. CeedPage can't offer any legal advice, and we can't provide information about people who use our service except as required by valid legal process.

 

 

Hacked Accounts

Learn what to do if you notice suspicious activity on your account:

 

My account is posting unauthorized content.

If your account is leaving comments or sharing things that you haven't posted, your password may be compromised.

To help secure your account:

·         Change your password or send yourself a password reset email

·         Revoke access to any suspicious third-party apps

Note: You shouldn't grant third-party access to websites or apps that don't follow our Community Guidelines or Terms of Use (including websites that sell or promise free followers or likes). These websites and apps are likely attempts to use your account in an inappropriate way.

 

I think my CeedPage account has been hacked.

If you're still able to log into your CeedPage account

If you think your account has been hacked and you're still able to log in, here are some things you can do to help keep your account secure:

·         Change your password or send yourself a password reset email

·         Revoke access to any suspicious third-party apps

·         Turn on two-factor authentication for additional security

If you're not able to log into your CeedPage account

If you can't access your account, you may be able to get additional help through the CeedPage app:

1.      Open the CeedPage app on your mobile device

2.      On the login screen, tap Get help signing in below Log In

3.      For more options:

·         On Android:

1.      Tap Use Username or Email, then enter your username or email. Learn more about what you can do if you don't know your username.

2.      Tap https://scontent.xx.fbcdn.net/v/t39.2365-6/16781460_272096893224757_210037898072817664_n.png?oh=794db654ae39ffa123a901aab9f7b095&oe=59AEA22F in the top right.

3.      Tap Don't have access to any of these? then follow the on-screen instructions. Note: If you think your username or email was changed as a result of your account being hacked, you can try these steps again using both your username and email.

·         On iOS:

1.      Enter your username or email. Learn more about what you can do if you don't know your username.

2.      Tap Other issues? below Send Login Link, then follow the on-screen instructions. Note: If you think your username or email was

3.      changed as a result of your account being hacked, you can try these steps again using both your username and email.

 

Security Tips

Here are some things you can do to help keep your account safe:

·         Pick a strong password. Use a combination of at least six numbers, letters and punctuation marks (like ! and &). It should be different from other passwords you use elsewhere on the internet.

·         Change your password regularly, especially if you see a message from CeedPage asking you to do so. During automated security checks, CeedPage sometimes recovers login information that was stolen from other sites. If CeedPage detects that your password may have been stolen, changing your password on CeedPage and other sites helps to keep your account secure and prevent you from being hacked in the future.

·         Never give your password to someone you don't know and trust.

·         Make sure your email account is secure. Anyone who can read your email can probably also access your CeedPage account. Change the passwords for all of your email accounts and make sure that no two are the same.

·         Log out of CeedPage when you use a computer or phone you share with other people. Don't check the "Remember Me" box when logging in from a public computer, as this will keep you logged in even after you close the browser window.

·         Think before you authorize any third-party app.

Impersonation Accounts

What can I do if someone is impersonating me on CeedPage?

CeedPage takes safety seriously. If someone created an CeedPage account pretending to be you, you can report it to us. Make sure to provide all the requested info, including a photo of your government-issued ID.

If you have an CeedPage account, you can report it to us from within the app. If you don't have an CeedPage account, please fill out this form.

We only respond to reports sent to us from the person who's being impersonated or a representative of the person who's being impersonated (example: a parent). If someone you know is being impersonated, please encourage that person to report it.

Note: If you're having trouble uploading a photo of your ID from a mobile phone, please try submitting this form from a computer.

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What can I do if someone I know is being impersonated on CeedPage?

Only the person who's being impersonated can file a report, but you can:

·         Contact the person being impersonated by email or telephone to encourage them to report it to us.

·         Direct message the person being impersonated to encourage them to report it to us.

Keep in mind that if the impostor account is impersonating someone you're authorized to represent (example: your child), you can report the account using this form.

If someone is pretending to be you on CeedPage, you can report the account with this form.

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Can I obtain information about someone’s CeedPage account?

US federal law doesn't allow private parties to obtain account content (ex: comments, photos and so on) from providers like CeedPage.

CeedPage may provide reasonably available basic subscriber information (not content), if any, only where the requested information is indispensable to a case and not within a party’s possession upon personal service of a valid California or federal subpoena. Out-of-state civil subpoenas must be domesticated in California. CeedPage may provide account holders with notice and an opportunity to resist civil subpoenas and reserves all rights and objections.

Those seeking non-content information must specifically identify the account at issue by providing the CeedPage username, profile URL and relevant date. We can't identify accounts without this information. Usernames and/or profile URLs may be found in the uniform resource locator available in a browser displaying the account in question. For example, in the URL https://help.CeedPage.com/abc, “abc” is the username.

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Underage Children

How do I report a child under the age of 13 on CeedPage?

CeedPage requires everyone to be at least 13 years old before they can create an account (in some jurisdictions, this age limit may be higher). If your child is younger than 13 and created an account on CeedPage, you can show them how to delete their account.

If you'd like to report an account belonging to someone under 13 or if you believe someone is impersonating your child who's under 13, please fill out this form. In order to delete a child's account, we'll need to verify that the child is under 13.

To learn more about our policies, read our Terms of Use.

Hate Accounts

Reporting harassment or bullying on CeedPage.

If an account is established with the intent of bullying or harassing another person or if a photo or comment is intended to bully or harass someone, please report it. You can also learn what to do if you think someone is pretending to be you or someone else on CeedPage.

Once you've reported the abuse, consider blocking the person.

Learn how to report other accounts or posts that don't follow our Community Guidelines.

Intellectual Property

About Intellectual Property

CeedPage is committed to helping people and organizations protect their intellectual property rights. The CeedPage Terms of Use do not allow posting content that violates someone else’s intellectual property rights, including copyright and trademark.

Copyright

Copyright is a legal right that seeks to protect original works of authorship (ex: books, music, film, art).

Generally, copyright protects original expression such as words or images. It does not protect facts and ideas, although it may protect the original words or images used to describe an idea. Copyright also doesn’t protect things like names, titles and slogans; however, another legal right called a trademark might protect those.

Learn more about reporting copyright violations.

Trademark

A trademark is a word, slogan, symbol or design (ex: brand name, logo) that distinguishes the products or services offered by one person, group or company from another. Generally, trademark law seeks to prevent confusion among consumers about who provides or is affiliated with a product or service.

Exposed Private Information

Posting private and confidential information is a violation of our Terms of Use. Private and confidential information includes, but isn't limited to: credit card information, social security or alternate national identity numbers, private address or location information, non-public phone numbers and non-public email addresses.

It's important to note that though you may believe certain information is private, not all content of this type is in violation of our terms.

Reporting private information posted on CeedPage

If someone has posted your private information on CeedPage, we'd suggest communicating directly with that person to ask that they take it down. Alternatively, if someone requests that you remove their private information, we ask that you respect their privacy and remove the content before your account is reported to CeedPage.

Reporting photos and videos that violate your privacy rights

If you believe a photo or video violates your privacy rights, you can report it to us. We'll remove posts that you report as unauthorized if this is required by relevant privacy laws in your country, as long as the reported content involves you, your child (under 13) or another person for whom you're the legal representative or guardian. Photos or videos involving anyone else will need to be reported by the individual themselves.

It's important to note that we can't take down private information that's posted publicly somewhere other than CeedPage. Additionally, we can only take action on private information if it's associated with the person reporting it or we receive documentation that the reporter is authorized to act on behalf of the person whose private information has been posted.

Protecting your private information

We strongly suggest you take caution when giving out your information online, especially your credit card number, private address, location or telephone number. People aren't always who they claim to be in their biography, and you should be cautious of anyone who asks for your personal information, private contact information or password.

Self-Injury

I'm worried about someone after seeing content they've shared about suicide or self-injury. What can I do?

If someone you know is in immediate physical danger, please contact 911 or local law enforcement for help.

If the threat of physical danger isn't immediate, there are things you can do to help:

·         Report the content to us so we can reach out to this person with information that may be helpful to them

·         Share resources and contact information that this person may find helpful

·         Provide support to this person or contact a family member, friend, counselor or teacher, who may be able to provide support

Report the content

 

To report a post for suicide or self-injury:

1.      Tap https://scontent.xx.fbcdn.net/v/t39.2365-6/11057089_1619961161554589_778684474_n.png?oh=a2a4cf722df78957569832c1ebcf2331&oe=59E2A2F4 (iPhone and Windows Phone) orhttps://scontent.xx.fbcdn.net/v/t39.2365-6/11057106_755368574576527_1269560748_n.jpg?oh=19010d20af6d2a599255100c3b51d538&oe=59A05970(Android) above the post

2.      Tap Report

3.      Select It's Inappropriate > Self injury

Share Resources

 

Suicide Prevention

·         Trained helpers at the National Suicide Prevention Lifeline are online right now. All conversations are confidential and free. Call them at 1-800-273-8255 or start a chat.

·         If you live outside the US or want to see other hotlines, please visit our full list of prevention resources.

Self-Injury

·         In the US, United Kingdom and Ireland, contact Reach Out: 1-800-448-3000; http://us.reachout.com/facts/self-harm

·         In Australia, contact headspace: 1800 650 890; http://headspace.org.au/get-info/self-harm

·         In other countries, contact Befrienders: 1-800-448-3000; http://www.befrienders.org/about-self-harm

Eating Disorders

·         Learn about eating disorders and what you can do if you think a friend has an eating disorder

Provide Support

·         Take the experience seriously and view resources for responding to suicide warning signals.

·         If possible, make sure your friend doesn’t have easy access to firearms or large doses of medication.

·         Listen carefully, communicate care and avoid offering solutions unless your friend asks.

·         Validate your friend's emotions and let them know they're important to you.

·         Be available, both today and in the future. Follow up with your friend regularly to show that you care.

I'm having thoughts about suicide or self-injury.

If you're in immediate physical danger, please contact local law enforcement or a suicide hotline for help.

If you're going through something difficult and the threat isn't immediate, we want you to know there are things you can do right now that may help you:

·         Talk to someone at a helpline

·         Reach out to someone you trust

·         Give yourself a break and do something that makes you feel happy and good about yourself

Talk to someone at a helpline

 

Suicide Prevention

·         Trained helpers at the National Suicide Prevention Lifeline are online right now. All conversations are confidential and free. Call them at 1-800-273-8255 or start a chat.

·         If you live outside the US or want to see other hotlines, please visit our full list of prevention resources.

Self-Injury

·         In the US, United Kingdom and Ireland, contact Reach Out: 1-800-448-3000; http://us.reachout.com/facts/self-harm

·         In Australia, contact headspace: 1800 650 890; http://headspace.org.au/get-info/self-harm

·         In other countries, contact Befrienders: 1-800-448-3000; http://www.befrienders.org/about-self-harm

Eating Disorders

·         Learn about eating disorders

Reach out to someone you trust

 

Contact someone you trust, like a family member, friend, counselor or teacher, and ask them to let you share what’s on your mind. For example, you could say, "I'm going through something difficult and was hoping to talk to you about it. If that's OK with you, can you take some time to listen?"Give yourself a break and do something that makes you feel happy and good about yourself

 

It can be difficult to focus when you're overwhelmed or can't find a solution to a problem right away. Stop for a moment, take a deep breath and give yourself a break from your feelings.

Try some of these tips from self-care experts at Forefront and the National Suicide Prevention Lifeline.

Get out for a while:

·         Go for a walk, jog or bike ride

·         Go to the movies

·         Visit somewhere new, like a coffee shop, museum or park you've never been

Be creative:

·         Draw something simple

·         Make a nice meal

·         Write a short story

Soothe your senses:

·         Meditate or do yoga

·         Take a hot shower

·         Listen to your favorite songs

Relax:

·         Look at the clouds

·         Read a book, magazine or blog post

·         Take a nap

 

Information for Law Enforcement

These operational guidelines are for law enforcement officials seeking records from CeedPage LLC, a wholly owned subsidiary of Facebook, Inc. This information may change at any time.

Requests for User Information

We disclose account records solely in accordance with our terms of service and applicable law, including the federal Stored Communications Act (“SCA”), 18 U.S.C. Sections 2701-2712. Under the SCA:

·         a valid subpoena issued in connection with an official criminal investigation is required to compel the disclosure of basic subscriber records (defined in 18 U.S.C. Section 2703(c)(2)), which may include: subscriber name, account creation date, email address, and a signup IP address, if available.

·         a court order issued under 18 U.S.C. Section 2703(d) is required to compel the disclosure of certain records or other information pertaining to the account, not including contents of communications, which may include photographs, photo captions, and other electronic communication information in addition to the basic subscriber records identified above.

·         a search warrant issued under the procedures described in the Federal Rules of Criminal Procedure or equivalent State warrant procedures upon a showing of probable cause is required to compel the disclosure of the stored contents of any account, which may include messages, photos, comments, and location information.

It is important to note that some information we store is collected automatically, while other information is provided by the user. We do not require email or phone verification, and we do not require people to use real names or identities on CeedPage.

For additional information about CeedPage, please read our Privacy Policy and Terms of Use.

Data Retention and Availability

We retain different types of information for different time periods. Given the volume of real-time content on CeedPage, some information may only be stored for a short period of time. We do not retain data for law enforcement purposes unless we receive a valid preservation request.

Information to Include

All requests must identify the following:

1.      The name of the issuing authority, badge/ID number of responsible agent, email address from a law enforcement domain, and a direct contact phone number.

2.      The username of the CeedPage account in question on the date you viewed the account and details regarding specific information requested and its relationship to your investigation. Usernames are not static and we are unable to process requests that do not include the date viewed combined with the username. If you have access to an image's short URL, you can go to the link and find the username at the top right next to the image. If you have access to the CeedPage app, you can locate the username at the top of the account’s profile.

Emergency Requests

In responding to a matter involving imminent harm to a child or risk of death or serious physical injury to any person and requiring disclosure of information without delay, a law enforcement official may submit a request through the Law Enforcement Online Request System at facebook.com/records.

Important note: We will not review or respond to messages sent to this email address by non-law enforcement officials. Users aware of an emergency situation should immediately and directly contact local law enforcement officials.

International Legal Process Requirements

We disclose account records solely in accordance with applicable terms of service and applicable law. A Mutual Legal Assistance Treaty request or letter rogatory may be required to compel the disclosure of the contents of an account. Further information can be found here: help.CeedPage.com/155833707900388/.

Account Preservation

We will take steps to preserve account records in connection with official criminal investigations for 90 days pending our receipt of formal legal process. You may expeditiously submit formal preservation requests through the Law Enforcement Online Request System at facebook.com/records, or by email, or mail as indicated below.

User Consent

If law enforcement seeks information about a an CeedPage user who has provided consent for the official to access or obtain the user’s account information, the user should be directed to obtain that information on their own from their account.

Notification

Our policy is to notify people who use our service of requests for their information prior to disclosure unless we are prohibited by law from doing so or in exceptional circumstances, such as child exploitation cases, emergencies or when notice would be counterproductive. We will provide delayed notice upon expiration of a specific non-disclosure period in a court order and where we have a good faith belief that exceptional circumstances no longer exist and we are not otherwise prohibited by law from doing so. Law enforcement officials who believe that notification would jeopardize an investigation should obtain an appropriate court order or other appropriate process establishing that notice is prohibited. If your data request draws attention to an ongoing violation of our terms of use, we will take action to prevent further abuse, including actions that may notify the user that we are aware of their misconduct.

Testimony

We are unable to provide expert testimony. Any records produced are self-authenticating and do not require the testimony of records custodians. If a special form of certification is required, please attach it to your records request.

Cost Reimbursement

We may seek reimbursement for costs in responding to requests for information as provided by law. Unusual or burdensome requests may result in added costs that we may recover. We may waive fees in matters pertaining to potential harm to children, us or our users, and emergency requests.

Submission of Requests

Online:

Law enforcement officials are encouraged to use the Law Enforcement Online Request System at facebook.com/records for the submission, tracking and processing of requests. Please note that a government-issued email address is required to access the Law Enforcement Online Request System.

Mail:

Attn: Law Enforcement Response Team
1601 Willow Road
Menlo Park, CA 94025

Email:

lawenforcement@CeedPage.com

Law enforcement officials who do not submit requests through the Law Enforcement Online Request System at facebook.com/records should expect longer response times.

Notes

·         Acceptance of legal process by any of these means is for convenience and does not waive any objections, including lack of jurisdiction or improper service.

·         We will not review or respond to correspondence sent by non-law enforcement officials to the addresses above.